Common questions
How do I track an order? +
Sign in and open My Orders. Carrier and tracking information appears after dispatch.
Can I cancel a paid order? +
Eligible pending or processing orders can be cancelled from My Orders. A verified source refund is requested for captured Razorpay payments.
How do I request a return or exchange? +
Open a delivered order within the return window, choose the eligible item and submit the reason, quantity and required photographs.
Why can colours or motifs vary slightly? +
Handcrafted textiles can have small maker-led variations. Product photography and screen settings can also affect colour perception.
Is Cash on Delivery available everywhere? +
No. COD availability is determined by the shipping PIN-code rule shown at checkout.