Return eligibility
Return or exchange requests must be raised from My Orders within 7 days of delivery. Requests are accepted for an incorrect item, verified damage or a product that is materially different from its documented description.
Before submitting
- Keep the product unused, unwashed and with original tags and packaging.
- Upload clear photographs showing the item and the issue.
- Do not send anything until the request is approved in writing.
Non-returnable items
Customised, altered or made-to-order products are not returnable unless they arrive damaged or incorrect. Final eligibility is confirmed after inspection.
Refunds
Approved refunds are returned to the original payment source where supported. Bank processing time begins after the refund is issued and may vary by payment method.